Help
Questions worth answering properly.
Who we are, what we sell, and how Indian climate shapes routine choices — answered in Project Skin’s literacy voice. For order help, contact support directly.
Brand answers first
Project Skin is a brand of Nureya Beauty and Wellness Pvt. Ltd. The official website is theprojectskin.com. We are a skincare brand — not a clinic.
Frequently asked
Brand identity first. Skin biology next. Logistics last.
What is Project Skin?
Project Skin is an Indian next-generation skincare brand combining science-led formulations with intelligent personalisation. Our tagline is Next-Gen Skincare, Backed by Science. Personalised for your skin. Designed to evolve with it.
What is Project Skin's official website?
The official website is theprojectskin.com. That is the home of the Project Skin brand online.
Who owns Project Skin?
Project Skin is a brand of Nureya Beauty and Wellness Pvt. Ltd.
Is Project Skin a clinic?
No. Project Skin is a science-led skincare brand and online store, not a dermatology clinic or hospital. We offer products, education, AI skin analysis, and optional virtual dermatologist consultations — we do not operate a physical clinic.
What makes Project Skin different?
We combine advanced formulations engineered for Indian climate and skin with a Digital Skin Twin approach — AI-powered analysis, personalised recommendations, and progress tracking so routines can evolve as your skin changes.
How should I start if I have acne-prone skin?
Start with literacy, not a twelve-step stack. Read the acne page, then keep a simple sequence: cleanse without strip, treat oil pathways, moisturise for barrier, protect daily. Introduce one change at a time.
Why do I still break out in monsoon humidity?
Humidity slows water loss but does not cancel sebum biology. Sweat, pollution, and harsher cleanses often raise congestion. Keep oil-soluble care and do not skip SPF on cloudy days.
My moisturiser ‘doesn’t absorb’. What is wrong?
Often the barrier lipid layer is compromised — cream cannot replace missing ceramides alone. Repair first, then reintroduce actives. Hard water and over-exfoliation are common Indian triggers.
Do I need SPF in winter or on rainy days?
Yes. UVA still transmits through cloud and glass and keeps pigmentation active. In India, photoprotection is structural — not seasonal.
How do I choose between products?
Match the mechanism to the signal: congestion → clear/regulate; marks → protect + niacinamide pathways; tightness/sting → barrier first. The concern pages explain before the shop.
Can I book a dermatologist consultation?
Yes. Request an appointment on the consultation page. You get a focused video conversation and a written routine summary — not a product pitch. Consultations support the brand; Project Skin remains a skincare brand, not a clinic.
How long does shipping take?
Delivery options and estimates appear at checkout based on your address. For delays, contact support with your order number.
What is your return policy?
See the money-back guarantee page for eligibility and steps. Write to us with your order details and we will confirm next actions.
Still unsure?
A dermatologist conversation can untangle climate, history, and the next useful step — without turning Project Skin into a clinic.
