Frequently asked questions
Please see below for answers to common questions from customers
Project SKIN is the flagship skincare brand of Nureya Beauty and Wellness Pvt. Ltd. We develop science-backed skincare products formulated specifically for Indian skin using clinically researched ingredients and advanced formulation technologies.
Our products are formulated for a wide range of skin types, including oily, combination, dry, and sensitive skin. Each product page specifies the recommended skin type and concerns it is designed to address.
Our formulations are developed using dermatologist-inspired, scientifically researched ingredients and undergo quality and safety testing before being made available to customers.
Yes. Project SKIN products are cruelty-free and are not tested on animals.
Results vary depending on your skin type, concern, and consistency of use. Most skincare products require 6–12 weeks of regular use to achieve optimal results.
Yes. Our products are designed to complement one another and can be incorporated into a complete skincare routine. Follow the usage instructions provided on each product page.
Yes. We recommend performing a patch test before using any new skincare product, especially if you have sensitive skin or known allergies.
Store your products in a cool, dry place away from direct sunlight, excessive heat, and moisture. Always close the cap tightly after use.
Currently, we ship across India. International shipping may be introduced in the future.
Orders are usually processed within 1–2 business days, with delivery generally taking 2–7 business days, depending on your location.
Yes. Orders can be cancelled before they are shipped. Once dispatched, orders cannot be cancelled and will be subject to our Return & Exchange Policy.
We accept:
• UPI
• Credit & Debit Cards
• Net Banking
• Digital Wallets
• EMI (where available)
• Cash on Delivery (for eligible locations)
Please contact our Customer Support team within 48 hours of delivery with your order number and clear photos or videos of the product and packaging. We will investigate and arrange a replacement or refund if applicable.
For hygiene and safety reasons, opened or used skincare products cannot be returned unless they are damaged, defective, or incorrect.
You can reach our Customer Support team through the contact details available on our official website. We're happy to assist you with product recommendations, orders, shipping, returns, and general enquiries.
If you are pregnant, breastfeeding, or under medical treatment, we recommend consulting your healthcare professional before using products containing active skincare ingredients.
Ingredient profiles vary by product. Please refer to the ingredient list on the product page or packaging for complete formulation details.
Discontinue use immediately and consult a dermatologist if irritation persists. If you believe the product is defective, please contact our Customer Support team with the relevant details.
Many of our products are suitable for teenagers experiencing common skin concerns such as acne or excess oil. However, we recommend choosing products appropriate for your skin concern and following the usage instructions.
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