Shipping policy

Shipping Policy

At Project SKIN, a flagship brand of Nureya Beauty and Wellness Pvt. Ltd., we are committed to delivering your orders safely and efficiently across India.

Order Processing

  • Orders are typically processed within 1–2 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During product launches, promotional events, or festive seasons, order processing may take slightly longer.

Shipping Timeline

Estimated delivery times are:

  • Metro Cities: 2–5 business days
  • Non-Metro Cities: 3–7 business days
  • Remote or Rural Areas: 5–10 business days

Delivery timelines are estimates and may vary due to weather conditions, courier delays, or other unforeseen circumstances.

Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout before payment.
  • We may offer free shipping on eligible orders or promotional campaigns from time to time.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation via email and/or SMS/WhatsApp containing your tracking details, allowing you to monitor your shipment in real time.

Delivery

  • Orders are delivered through our trusted logistics partners.
  • Please ensure that the shipping address, contact number, and other delivery details provided at checkout are accurate.
  • If delivery cannot be completed due to an incorrect address, repeated failed delivery attempts, or customer unavailability, the order may be returned to us. Additional shipping charges may apply for re-dispatch.

Damaged or Missing Shipments

If your package arrives damaged, tampered with, or if any item is missing, please notify our Customer Support team within 48 hours of delivery. Kindly provide your order number along with photographs or videos of the package and product to help us resolve the issue promptly.

Cash on Delivery (COD)

Where available, Cash on Delivery (COD) is offered for eligible locations and order values. Project SKIN reserves the right to limit or withdraw COD for certain pin codes, products, or customers based on operational requirements.

International Shipping

Currently, Project SKIN ships only within India. We will announce international shipping availability on our official website and social media channels when launched.

Contact Us

For any shipping-related questions or assistance, please contact our Customer Support team using the contact information available on our official website.

Thank you for choosing Project SKIN. We appreciate your trust and are committed to ensuring your order reaches you quickly, safely, and in excellent condition.