Promise

Buy with clarity. Return with dignity.

We want you confident in the science — and supported if a formula is not the right match. Here is how our money-back promise works in plain language.

Contact support Read FAQs

The spirit of the promise

Project Skin is literacy-led. That means fewer impulse stacks and more intentional purchases. When something still misses, we handle returns carefully and respectfully.

Try with a clear window If an unopened or eligible product does not feel right within the stated return window, contact us with your order details.
Literacy still comes first We would rather you understand the mechanism before you buy — and we stand behind that honesty when something is not the right fit.
How to start a return Write to support with your order number, product, and a short note. We will confirm eligibility and next steps.

Return questions

Short answers. For order-specific cases, write to us with your details.

Does every product qualify?

Eligibility follows the store return policy — typically unused or within the published window. Opened hygiene products may have limits for safety reasons.

How long do I have?

Use the window shown at checkout and in your order email. If you are unsure, contact us before the window closes.

Will I get a full refund?

Approved returns are refunded to the original payment method after we receive and check the item, minus any stated shipping exceptions.

Need help with an order?

Our team will guide eligibility, pickup or ship-back steps, and refund timing.